Terms and Conditions
of Sale

Communication Qualité – La Formation Durable
257 rue saint martin
75003 Paris

 SIRET Number: 910 018 043 00026
Intra-community VAT Number: FR05910018043
Website: communicationqualite.fr

Qualiopi Certification No. 01729

Preamble 

Our General Terms and Conditions of Sale (GTCS) define the clauses that apply to the client (individual or professional) who purchases one or more training programs from our catalog, which can be viewed on our website at the address above.

Unless expressly authorized otherwise by our organization, our GTCS take precedence over any document issued by the client, such as General Terms and Conditions of Purchase (GTCP), thereby requiring our client to fully comply with our General Terms and Conditions of Sale.

In some cases, our GTCS may be supplemented by specific terms of sale, in connection with a specific training offer described as “custom” requested by the client.

In addition, as our organization also delivers remote and blended learning training, the client undertakes to comply with, or ensure that its employees comply with (for professional clients), our General Terms of Use (GTU) available on our website.

Article 1: Training Agreement

A training agreement will be signed for the assignment. The terms of delivery of the services are specified in each training agreement. 

Article 2: Applicable Rates

The price of the services is specified in each contract or training agreement.
They are stated in euros and calculated excluding taxes. As a result, they will be increased by the VAT rate applicable on the day the service is performed. 

Article 3: Discount

No discount will be granted in the event of early payment. 

Article 4: If paid directly by the company

• Invoicing:

• 30% of the total upon signature of this quotation or the training agreement

• The balance for completed actions will be invoiced, depending on the duration of the assignment, at the end of each month or at the end of the action (if less than 3 months)

• Any expenses will be re-invoiced at the end of the assignment

• Payment terms:

• If the training starts in less than 4 weeks: payment upon receipt of the 30%

• Otherwise, invoices are payable within 30 days

The necessary documents (and for any possible coverage and reimbursement by your OPCO) will be provided to you: training agreement, detailed program, attendance sheet, and immediate evaluations.

Article 5: If covered by public or private funders:

• Provide us with your advisor’s contact details
  The training will be confirmed upon receipt of the funding approval from the organization

Article 6: Expenses

Any travel, accommodation, and living expenses for the facilitators will be reimbursed on the basis of supporting documents, in accordance with the client’s policy. For sessions in the Paris region, a flat rate of €35 per day applies.​

Article 7:  Termination

If the beneficiary company fully or partially terminates the execution of this agreement, for any reason whatsoever, it undertakes to pay compensation to Communication Qualité, under the following conditions:

• Less than 45 days before the relevant date: 25% of the amount of the relevant service
• Less than 30 days before the relevant date: 50% of the amount of the relevant service
• Less than 12 days before the relevant date: 75% of the amount of the relevant service

This compensation is specified on the invoice, or billed separately, and must not be confused with amounts due in respect of the training. In the event of coverage by an OPCO, this amount is not eligible and cannot be the subject of a reimbursement or coverage request. 

Article 8: Late Payment

In the event of total or partial non-payment for services performed, the client company must pay Communication Qualité – La Formation Durable a late-payment penalty equal to 10 times the statutory interest rate plus the legal surcharge.

Late-payment penalties are payable automatically, without any reminder being necessary (Commercial Code, Art. L. 441-6, paragraph 12): it is not mandatory to send a formal notice to the debtor. The claim arises automatically on the legal due date, that is, the day after the date on which payment was due.

These penalties are supplemented by a fixed indemnity of €80 for collection costs (Commercial Code, Art. D441-5). Communication Qualité – La Formation Durable reserves the right to claim additional compensation, provided it can demonstrate that the collection costs incurred exceed the amount of the indemnity provided for.

Article 9: Rescheduling or Date Cancellation

If training dates can no longer be maintained, the client must inform us as soon as possible and confirm by email.

• In the event of a postponement or cancellation more than 26 business days before the date concerned: no compensation will be due. Only incurred and non-refundable costs will be invoiced.

• In the event of a postponement or cancellation (except in cases of force majeure) less than 26 / 16 / 11 business days before the scheduled date, the compensation would be 25% / 50% / 75% of the relevant budget, respectively. If any costs have already been incurred for organization, they would be fully borne by the client. 

Article 10: Obligations

The commitments made by Communication Qualité – La Formation Durable to its client are obligations of means only and in no way obligations of result, except where contractual agreements provide otherwise.

​Article 11: Force Majeure

Communication Qualité – La Formation Durable cannot be held liable if the failure or delay in performing any of its obligations described in these general terms and conditions of sale results from a case of force majeure. As such, force majeure means any external, unforeseeable, and irresistible event within the meaning of Article 1148 of the Civil Code.

Article 12: Liability

Communication Qualité – La Formation Durable declines all liability in the event that the information provided to the client, through sources it holds, proves inaccurate. Under no circumstances shall Communication Qualité – La Formation Durable be held liable for losses resulting from the use, publication, interpretation, or dissemination of information if such information is inaccurate, erroneous, or incomplete.

Article 13: Intellectual Property

Under the Intellectual Property Code, Communication Qualité – La Formation Durable holds, by virtue of creating them, the exclusive rights to any document, tool, and/or teaching material, whether written, graphic, or digital. 

Article 14:  Information and Complaints

Any request for information or complaint regarding our GTCS may be submitted, at your choice, by email, mail, or through the form on our website. Our organization undertakes to respond as soon as possible.

 Article 15: Confidentiality

• We guarantee the protection of all information entrusted to us as confidential and undertake not to disclose it to third parties.

• You authorize us to cite you as a reference, without specifying the details of the assignment.

Article 16: Competent Court

Any dispute arising from the interpretation or performance of this contract that cannot be resolved amicably by the parties shall be submitted to the Paris Commercial Court.