English (United States)
English (United States)
English (United States)
English (United States)
English (United States)

Managing tensions and conflicts within teams

Team management

Managing tensions and conflicts within teams

A practical training program to help managers prevent, understand, and effectively manage tensions within their team.

What our clients have observed:

-30
%

of unresolved conflicts within the team

20
%

for the rapid resolution of tensions

-15
%

of turnover observed over the following 24 months

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Data not shared

Request an interview

Data not shared

What participants are saying
«

“The training program was highly practical, and I was able to apply the tools immediately with my team. Conversations are calmer and more constructive today.”

Apicil

»
«

“The role-playing exercises really helped me change my approach. I feel more confident and at ease when facing conflict.”

Vandemoortele

»
«

“The role-playing exercises really helped me change my approach. I feel more confident and at ease when facing conflict.”

Vandemoortele

»

Key skills
developed

Objectives

Understanding the mechanisms and causes of team conflict

Identify your own conflict management style

Adopt an appropriate, balanced management approach

Use practical tools to defuse conflict

Prevent conflict situations in everyday life

Duration

1 to 2 days depending on your needs

Format

In person or remote

Audiences

Frontline managers and middle managers

Group

Ideally 6 to 8 participants, 10 maximum

Prerequisites

Being a team manager

Pricing

Starting at €1,800 excluding tax per day

During training,
we train

An approach centered on managers’ real-world situations, combining perspective, experimentation, and tools you can put to work right away on the job.

An approach centered on managers’ real-world situations, combining perspective, experimentation, and tools you can put to work right away on the job.

Methodology

Active and experiential methodology

A mix of targeted input, self-assessments, and real-world scenarios drawn from participants’ experience in the field.

Pedagogy

Participatory learning

Participatory learning

Role-playing, group discussions, and real-world case studies help reinforce learning and make the tools their own.

Resources

Practical conflict management tools

Self-assessment grids, communication methods, and ready-to-use regulation techniques.

Training content

Understanding the mechanisms of conflict

  • Representations and perceptions of conflict

  • Common causes in the workplace

  • Early warning signs and rising tension

  • Impact on the team and performance

Use a calming communication style

  • Active listening stance

  • Paraphrasing techniques

  • Open, constructive questioning

  • Managing emotions in tense situations

Prevent tensions every day

  • Create a climate of trust

  • Clarify roles and expectations

  • Anticipate high-risk situations

  • Establish team rituals

Identify your conflict management style

  • Self-assessment of behaviors

  • Spontaneous reactions to conflict

  • Strengths and areas to watch

  • Adapting your management style

Defuse conflict situations

  • In-the-moment regulation methods

  • Leading a corrective conversation

  • Using the STOP method

  • Managing disagreements between team members

Ground your leadership approach

  • Identify a real-life situation

  • Define your personal warning signs

  • Choose practices to try

  • Individual post-training action plan

Understanding the mechanisms of conflict

  • Representations and perceptions of conflict

  • Common causes in the workplace

  • Early warning signs and rising tension

  • Impact on the team and performance

Identify your conflict management style

  • Self-assessment of behaviors

  • Spontaneous reactions to conflict

  • Strengths and areas to watch

  • Adapting your management style

Use a calming communication style

  • Active listening stance

  • Paraphrasing techniques

  • Open, constructive questioning

  • Managing emotions in tense situations

Defuse conflict situations

  • In-the-moment regulation methods

  • Leading a corrective conversation

  • Using the STOP method

  • Managing disagreements between team members

Prevent tensions every day

  • Create a climate of trust

  • Clarify roles and expectations

  • Anticipate high-risk situations

  • Establish team rituals

Ground your leadership approach

  • Identify a real-life situation

  • Define your personal warning signs

  • Choose practices to try

  • Individual post-training action plan

Training content

Understanding the mechanisms of conflict

  • Representations and perceptions of conflict

  • Common causes in the workplace

  • Early warning signs and rising tension

  • Impact on the team and performance

Understanding the mechanisms of conflict

  • Representations and perceptions of conflict

  • Common causes in the workplace

  • Early warning signs and rising tension

  • Impact on the team and performance

Use a calming communication style

  • Active listening stance

  • Paraphrasing techniques

  • Open, constructive questioning

  • Managing emotions in tense situations

Use a calming communication style

  • Active listening stance

  • Paraphrasing techniques

  • Open, constructive questioning

  • Managing emotions in tense situations

Prevent tensions every day

  • Create a climate of trust

  • Clarify roles and expectations

  • Anticipate high-risk situations

  • Establish team rituals

Prevent tensions every day

  • Create a climate of trust

  • Clarify roles and expectations

  • Anticipate high-risk situations

  • Establish team rituals

Prevent tensions every day

  • Create a climate of trust

  • Clarify roles and expectations

  • Anticipate high-risk situations

  • Establish team rituals

Identify your conflict management style

  • Self-assessment of behaviors

  • Spontaneous reactions to conflict

  • Strengths and areas to watch

  • Adapting your management style

Identify your conflict management style

  • Self-assessment of behaviors

  • Spontaneous reactions to conflict

  • Strengths and areas to watch

  • Adapting your management style

Defuse conflict situations

  • In-the-moment regulation methods

  • Leading a corrective conversation

  • Using the STOP method

  • Managing disagreements between team members

Defuse conflict situations

  • In-the-moment regulation methods

  • Leading a corrective conversation

  • Using the STOP method

  • Managing disagreements between team members

Ground your leadership approach

  • Identify a real-life situation

  • Define your personal warning signs

  • Choose practices to try

  • Individual post-training action plan

Ground your leadership approach

  • Identify a real-life situation

  • Define your personal warning signs

  • Choose practices to try

  • Individual post-training action plan

Ground your leadership approach

  • Identify a real-life situation

  • Define your personal warning signs

  • Choose practices to try

  • Individual post-training action plan

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After training, we measure. The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

Assessment & certification

Altival is Qualiopi-certified — Training Programs

Midway through and at the end of the training program

Assessment of skills gained through real-life scenarios and structured self-assessment

By day 30

Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant

At the end of the training

Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements

Your questions,
our answers

Is this training suitable for new managers?

Are the situations addressed personalized?

Can the training be adapted to a specific context?

Is there follow-up after the training?

Not a quote.
A conversation.

In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.

Response within 24 business hours

No commitment

An expert team listening to you

Request an interview

Data not shared

Request an interview

Data not shared