Customer experience
Respond effectively to customer complaints in writing
Make your written responses more professional with a structured method for greater efficiency and customer satisfaction.
What our clients have observed:
+
30
%
Save time responding
+
20
%
post-complaint customer satisfaction
-25
%
customer follow-ups
What participants are saying
«
This training transformed the way we respond to complaints. Our responses are clearer, faster to produce, and, above all, better received by our customers.
Savings Bank
»
Key skills
developed
Objectives
Structure your responses to written complaints effectively
Gain clarity, speed, and writing quality
Adopt the right relational approach for sensitive situations
Tailor responses to the client's context
Align practices across the complaints department
Duration
1 to 2 days depending on your needs
Format
In person or remote
Audiences
Employees/Managers
Group
Ideally 6 to 8 participants, 10 maximum
Prerequisites
No prerequisites
Pricing
From €1,700 excl. tax / day
During training,
we train
Methodology
RESC² Method - MIDI
A practical, simple method you can apply immediately in real complaint-handling situations.
Pedagogy
A mix of focused input and intensive exercises based on real cases from participants’ work.
Resources
An operational toolkit
Digital memo, individual action plan, and practical resources to start taking action right away.
Assessment & certification
Altival is Qualiopi-certified — Training Programs
Midway through and at the end of the training program
Assessment of skills gained through real-life scenarios and structured self-assessment
By day 30
Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant
At the end of the training
Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements
Your questions,
our answers
Who is this training for?
What concrete results can we expect?
Is the training program personalized?
Is this training still useful in the age of artificial intelligence?
Take it further
Training to prevent and effectively manage incivility
Anticipate customer conflicts and defuse difficult situations before they escalate.
Facing incivility
Effectively handle customer complaints verbally
Turn every complaint into an opportunity to strengthen the customer relationship.
Claims management
Respond effectively to negative reviews on social media
Professionalize your responses to online reviews with a structured method that protects your reputation and strengthens customer relationships.
Claims management
Not a quote.
A conversation.
In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.
Response within 24 business hours
No commitment
An expert team listening to you
