Customer experience
Conflict Resolution and Difficult Situations Training Program
Train your teams and managers to prevent, manage, and defuse conflicts—whether with challenging clients or internal team friction. Trust in our structured method, 80% hands-on practice, and measurable learning outcomes designed around your people and values.
What our clients have observed:
-
30
%
of escalated conflict situations
+
40
%
of conflict mastery
+
25
%
perceived improvement in team climate
What participants are saying
«
Practical tools you can apply right away in difficult situations. A training program that builds confidence and helps you manage aggression, even in conflict situations.
Banque Populaire
»
Key skills
developed
Objectives
Identify the mechanisms and triggers of conflict
Adopt an assertive, appropriate stance in tense situations
Reframe with firmness and respect through a structured method
Resolve conflicts and restore constructive dialogue
Strengthen team relationships for the long term
Duration
1 day
Format
In person or remote
Audiences
Employees/Managers
Group
Ideally 6 to 8 participants, 10 maximum
Prerequisites
No prerequisites
Pricing
From €1,750 excl. VAT / day
During training,
we train
Methodology
STOP® Method
A simple method that’s easy to remember and easy to put into practice for assertively reframing a situation.
Pedagogy
Exercises grounded in your day-to-day reality, with personalized feedback to help you make real progress.
Resources
An operational toolkit
Digital memo, individual action plan, and practical resources to start taking action right away.
Assessment & certification
Altival is Qualiopi-certified — Training Programs
Midway through and at the end of the training program
Assessment of skills gained through real-life scenarios and structured self-assessment
By day 30
Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant
At the end of the training
Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements
Your questions,
our answers
Is this training program suitable for new employees?
Do we work on real-world cases?
Are the tools directly applicable?
Is there follow-up after the training?
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Not a quote.
A conversation.
In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.
Response within 24 business hours
No commitment
An expert team listening to you
