Customer experience
Develop excellent customer service
Build a strong relational approach to sustainably improve the welcome experience and customer satisfaction.
What our clients have observed:
+
20
%
satisfaction from the first contact
-15
%
handling time at reception
+
25
%
of resolving sensitive situations
What participants are saying
«
This training has transformed the way we welcome customers. The teams are calmer, more professional, and customer feedback is clearly more positive.
Groupe Apicil
»
Key skills
developed
Objectives
Adopt a professional, people-centered approach to welcoming others
Strengthen key communication and active listening skills
Effectively manage simple, sensitive, or tense situations
Improve the quality of end-to-end customer care
Build lasting, effective onboarding practices
Duration
1 to 2 days depending on your needs
Format
In person or remote
Audiences
Employees/Managers
Group
Ideally 6 to 8 participants, 10 maximum
Prerequisites
No prerequisites
Pricing
From €1,700 excl. tax / day
During training,
we train
Methodology
A structured, operational approach
An approach centered on the key stages of welcoming and structuring customer interactions.
Pedagogy
Exercises grounded in your day-to-day reality, with personalized feedback to help you make real progress.
Resources
An operational toolkit
Digital memo, individual action plan, and practical resources to start taking action right away.
Assessment & certification
Altival is Qualiopi-certified — Training Programs
Midway through and at the end of the training program
Assessment of skills gained through real-life scenarios and structured self-assessment
By day 30
Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant
At the end of the training
Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements
Your questions,
our answers
Is this training program suitable for mixed teams (individual contributors and managers)?
Does the training include role-playing exercises?
Is follow-up planned after the training?
Are the tools reusable in the workplace?
Take it further
Respond effectively to customer requests verbally
Respond accurately and quickly to every customer request, for greater efficiency and satisfaction from the very first interaction.
Client Relationship Excellence
Effectively handle customer complaints verbally
Turn every complaint into an opportunity to strengthen the customer relationship.
Claims management
Training to prevent and effectively manage incivility
Anticipate customer conflicts and defuse difficult situations before they escalate.
Facing incivility
Not a quote.
A conversation.
In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.
Response within 24 business hours
No commitment
An expert team listening to you
