Customer experience
Respond effectively to customer requests verbally
Respond accurately and quickly to every customer request, for greater efficiency and satisfaction from the very first interaction.
What our clients have observed:
+
30
%
Faster response times
100
%
consistent responses
99
%
Training recommendation
What participants are saying
«
By aligning our written practices, we gained clarity, our advisors felt more confident, and follow-ups dropped significantly.
Groupe BPCE
»
Key skills
developed
Objectives
Structure spoken responses using the A-C-R-O method
Build fluency, clarity, and impact when handling calls or interviews
Align the quality of spoken interactions among colleagues
Strengthen the customer experience with personalized, empathetic, and accessible communication, even in sensitive situations
Duration
1 or 2 days, depending on needs
Format
In person or online
Audiences
Employees/Managers
Group
Ideally 6–8, maximum 10
Prerequisites
No prerequisites
Pricing
From €1,700 excl. tax / day
During training,
we train
Methodology
ACRO Method
A practical method that’s easy to get started with and immediately applicable
Pedagogy
Practical exercises based on real situations encountered in your company
Resources
An operational toolkit
Digital memo, individual action plan, and practical resources to start taking action right away.
Assessment & certification
Altival is Qualiopi-certified — Training Programs
Midway through and at the end of the training program
Assessment of skills gained through real-life scenarios and structured self-assessment
By day 30
Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant
At the end of the training
Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements
Your questions,
our answers
Is the training suited to our business context?
What concrete results can we expect?
What is the return on investment?
Take it further
Respond effectively to customer complaints in writing
Make your written responses more professional with a structured method for greater efficiency and customer satisfaction.
Claims management
Respond effectively to customer requests in writing
Improve your written responses with a structured, fast, and personalized method for greater efficiency and customer satisfaction.
Client Relationship Excellence
Effectively handle customer complaints verbally
Turn every complaint into an opportunity to strengthen the customer relationship.
Claims management
Not a quote.
A conversation.
In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.
Response within 24 business hours
No commitment
An expert team listening to you
