Customer experience
Respond effectively to customer requests in writing
Improve your written responses with a structured, fast, and personalized method for greater efficiency and customer satisfaction.
What our clients have observed:
-30
%
writing time
+
20
%
customer satisfaction
100
%
participants ready to contribute from day one
What participants are saying
«
A simple method you can apply right away. Our teams gained clarity and efficiency from the very first days, with much more positive customer feedback.
Groupe BPCE
»
Key skills
developed
Objectives
Structuring clear, complete, customer-focused written responses
Reduce writing time with an effective method
Adapt your tone and writing style to client situations
Handling sensitive situations in writing (complaints, refusals, tensions)
Standardize writing practices across teams
Duration
1 to 2 days depending on your needs
Format
In person or remote
Audiences
Employees/Managers
Group
Ideally 6 to 8 participants, 10 maximum
Prerequisites
No prerequisites
Pricing
From €1,700 excl. tax / day
During training,
we train
Methodology
RESC²-MIDI Method
Apply a 5-step method to structure clear, personalized, and effective responses.
Pedagogy
Exercises grounded in your day-to-day reality, with personalized feedback to help you make real progress.
Resources
An operational toolkit
Digital memo, individual action plan, and practical resources to start taking action right away.
Assessment & certification
Altival is Qualiopi-certified — Training Programs
Midway through and at the end of the training program
Assessment of skills gained through real-life scenarios and structured self-assessment
By day 30
Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant
At the end of the training
Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements
Your questions,
our answers
Who is this training for?
Is the method suitable for all sectors?
Do participants practice during the training?
What results can we expect quickly?
Take it further
Respond effectively to customer requests verbally
Respond accurately and quickly to every customer request, for greater efficiency and satisfaction from the very first interaction.
Client Relationship Excellence
Respond effectively to customer complaints in writing
Make your written responses more professional with a structured method for greater efficiency and customer satisfaction.
Claims management
Respond effectively to negative reviews on social media
Professionalize your responses to online reviews with a structured method that protects your reputation and strengthens customer relationships.
Claims management
Not a quote.
A conversation.
In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.
Response within 24 business hours
No commitment
An expert team listening to you
