English (United States)
English (United States)
English (United States)
English (United States)
English (United States)

Conduct effective operational interviews

Team management

Conduct effective operational interviews

Structure and professionalize your management conversations to make the day-to-day leadership of your teams more impactful, clearer, and more efficient.

What our clients have observed:

30
%

of the perceived effectiveness of interviews

-25
%

of unaddressed corrective situations

20
%

measured employee engagement

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Data not shared

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Data not shared

What participants are saying
«

“This training program helped me structure my conversations and make a greater impact, especially in corrective conversations I used to avoid.”

Groupe Vicat

»
«

“The role-playing exercises really helped me adjust my approach. I feel more at ease and more confident in my management conversations.”

Groupe Accor

»
«

“The role-playing exercises really helped me adjust my approach. I feel more at ease and more confident in my management conversations.”

Groupe Accor

»

Key skills
developed

Objectives

Structure and prepare an operational interview effectively

Master the different types of managerial interviews

Adopt the right stance depending on the situation (course correction, recognition)

Use questioning as a driver of managerial performance

Tailor your communication to employee profiles

Duration

1 to 2 days depending on your needs

Format

In person or remote

Audiences

Operations managers

Group

Ideally 6 to 8 participants, 10 maximum

Prerequisites

Have your first experience managing a team

Pricing

Starting at €1,750 excluding tax / day

During training,
we train

A training program that is firmly practical and focused on managers’ real-world situations, combining concrete insights, hands-on practice, and personalized action plans.

A training program that is firmly practical and focused on managers’ real-world situations, combining concrete insights, hands-on practice, and personalized action plans.

Methodology

A pragmatic, structured methodology

Targeted insights, practical tools, and interview guides you can apply directly in day-to-day management.

Pedagogy

Active and experiential learning

Active and experiential learning

Role plays, scenario-based exercises, and real-life cases to anchor skills and help people gain perspective.

Resources

Operational tools

Practical resources, interview guides, and personalized individual action plans.

Training content

Understanding operational interviews

  • Identify the different types of management interviews

  • Understand their importance in team management

  • Define the objectives of each interview

  • Clarify your role as a manager in these key moments

Mastering the Art of Conducting Interviews

  • Structure the different stages of an interview

  • Create an atmosphere of trust and listening

  • Lead a clear, results-oriented conversation

  • Document decisions and commitments

Handle sensitive situations

  • Conduct an effective corrective conversation

  • Manage emotions and tension

  • Adopt an assertive stance

  • Give clear, constructive feedback

Structure and prepare your interviews

  • Choose the right timing and cadence

  • Prepare an effective, structured interview

  • Define a clear, measurable objective

  • Anticipate reactions and sensitive points

Develop the art of asking questions

  • Use open and closed questions

  • Raise the employee's awareness

  • Avoid bias and trap questions

  • Practice through role-play scenarios

Enhance and adapt your communication

  • Conduct impactful recognition conversations

  • Tailor your communication to DISC profiles

  • Strengthen motivation and engagement

  • Build an individual action plan

Understanding operational interviews

  • Identify the different types of management interviews

  • Understand their importance in team management

  • Define the objectives of each interview

  • Clarify your role as a manager in these key moments

Structure and prepare your interviews

  • Choose the right timing and cadence

  • Prepare an effective, structured interview

  • Define a clear, measurable objective

  • Anticipate reactions and sensitive points

Mastering the Art of Conducting Interviews

  • Structure the different stages of an interview

  • Create an atmosphere of trust and listening

  • Lead a clear, results-oriented conversation

  • Document decisions and commitments

Develop the art of asking questions

  • Use open and closed questions

  • Raise the employee's awareness

  • Avoid bias and trap questions

  • Practice through role-play scenarios

Handle sensitive situations

  • Conduct an effective corrective conversation

  • Manage emotions and tension

  • Adopt an assertive stance

  • Give clear, constructive feedback

Enhance and adapt your communication

  • Conduct impactful recognition conversations

  • Tailor your communication to DISC profiles

  • Strengthen motivation and engagement

  • Build an individual action plan

Training content

Understanding operational interviews

  • Identify the different types of management interviews

  • Understand their importance in team management

  • Define the objectives of each interview

  • Clarify your role as a manager in these key moments

Understanding operational interviews

  • Identify the different types of management interviews

  • Understand their importance in team management

  • Define the objectives of each interview

  • Clarify your role as a manager in these key moments

Mastering the Art of Conducting Interviews

  • Structure the different stages of an interview

  • Create an atmosphere of trust and listening

  • Lead a clear, results-oriented conversation

  • Document decisions and commitments

Mastering the Art of Conducting Interviews

  • Structure the different stages of an interview

  • Create an atmosphere of trust and listening

  • Lead a clear, results-oriented conversation

  • Document decisions and commitments

Handle sensitive situations

  • Conduct an effective corrective conversation

  • Manage emotions and tension

  • Adopt an assertive stance

  • Give clear, constructive feedback

Handle sensitive situations

  • Conduct an effective corrective conversation

  • Manage emotions and tension

  • Adopt an assertive stance

  • Give clear, constructive feedback

Handle sensitive situations

  • Conduct an effective corrective conversation

  • Manage emotions and tension

  • Adopt an assertive stance

  • Give clear, constructive feedback

Structure and prepare your interviews

  • Choose the right timing and cadence

  • Prepare an effective, structured interview

  • Define a clear, measurable objective

  • Anticipate reactions and sensitive points

Structure and prepare your interviews

  • Choose the right timing and cadence

  • Prepare an effective, structured interview

  • Define a clear, measurable objective

  • Anticipate reactions and sensitive points

Develop the art of asking questions

  • Use open and closed questions

  • Raise the employee's awareness

  • Avoid bias and trap questions

  • Practice through role-play scenarios

Develop the art of asking questions

  • Use open and closed questions

  • Raise the employee's awareness

  • Avoid bias and trap questions

  • Practice through role-play scenarios

Enhance and adapt your communication

  • Conduct impactful recognition conversations

  • Tailor your communication to DISC profiles

  • Strengthen motivation and engagement

  • Build an individual action plan

Enhance and adapt your communication

  • Conduct impactful recognition conversations

  • Tailor your communication to DISC profiles

  • Strengthen motivation and engagement

  • Build an individual action plan

Enhance and adapt your communication

  • Conduct impactful recognition conversations

  • Tailor your communication to DISC profiles

  • Strengthen motivation and engagement

  • Build an individual action plan

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After training, we measure. The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

Assessment & certification

Altival is Qualiopi-certified — Training Programs

Midway through and at the end of the training program

Assessment of skills gained through real-life scenarios and structured self-assessment

By day 30

Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant

At the end of the training

Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements

Your questions,
our answers

Is this training suitable for new managers?

Do we work on real-world cases?

Does the training address difficult situations?

Is there follow-up after the training?

Not a quote.
A conversation.

In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.

Response within 24 business hours

No commitment

An expert team listening to you

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Request an interview

Data not shared