English (United States)
English (United States)
English (United States)
English (United States)
English (United States)

Detect and anticipate conflict situations

Team management

Detect and anticipate conflict situations

A practical training program that helps managers identify early warning signs, prevent conflict, and adopt the right approach in sensitive situations.

What our clients have observed:

-30
%

of escalated conflict situations

25
%

improving team climate

90
%

managers more at ease handling tension

Request an interview

Data not shared

Request an interview

Data not shared

What participants are saying
«

“Very practical training that helped me identify signals I hadn’t noticed before. I’ve gained greater peace of mind and effectiveness in difficult conversations.”

Heineken

»
«

“The role-play exercises really helped me adjust my approach. I’m leaving with tools I can apply right away to manage tensions in day-to-day work.”

T3M Groupe

»
«

“The role-play exercises really helped me adjust my approach. I’m leaving with tools I can apply right away to manage tensions in day-to-day work.”

T3M Groupe

»

Key skills
developed

Objectives

Identify early warning signs and at-risk situations

Understanding the mechanisms and stakes of conflict

Adapt your leadership approach to each situation

Develop assertive communication

Act effectively before issues escalate

Duration

1 to 2 days depending on your needs

Format

In person or remote

Audiences

Frontline managers and middle managers

Group

Ideally 6 to 8 participants, 10 maximum

Prerequisites

Lead a team day to day

Pricing

Starting at €1,750 excluding tax / day

During training,
we train

A practical approach focused on managers’ real-world situations, combining analysis, practice, and hands-on application to help secure sensitive interactions day to day.

A practical approach focused on managers’ real-world situations, combining analysis, practice, and hands-on application to help secure sensitive interactions day to day.

Methodology

Learning by doing

A mix of targeted input, real-world cases, self-assessments, and practical scenarios drawn from participants’ own experience.

Pedagogy

Active, engaging pedagogy

Active, engaging pedagogy

Role-playing, sharing best practices, and personalized feedback to build lasting skills.

Resources

Operational tools

Conflict analysis frameworks, an assertiveness assessment, an individual action plan, and tools for observing early warning signs.

Training content

Understanding conflict situations

  • Define the concept of conflict in the workplace

  • Identify the mechanisms and relational dynamics

  • Understand individual and collective challenges

  • Analyze the impact on performance

Analyze high-risk situations

  • Map the types of conflict

  • Identify root causes

  • Assess the severity level

  • Prioritize management actions

Develop assertive communication

  • Understand the principles of assertiveness

  • Identify your communication style

  • Express yourself with clarity and respect

  • Handle difficult conversations

Detect weak signals

  • Identify risky behaviors

  • Identify emerging tensions

  • Observe signs of a deteriorating work climate

  • Implement active management monitoring

Refine your approach as a manager

  • Choose the right level of intervention

  • Adapt your posture to the context

  • Manage your emotions in tense situations

  • Maintain a clear, reassuring framework

Conflict management training

  • Realistic scenarios

  • Managerial role-playing exercises

  • Group and individual feedback

  • Creating a personalized action plan

Understanding conflict situations

  • Define the concept of conflict in the workplace

  • Identify the mechanisms and relational dynamics

  • Understand individual and collective challenges

  • Analyze the impact on performance

Detect weak signals

  • Identify risky behaviors

  • Identify emerging tensions

  • Observe signs of a deteriorating work climate

  • Implement active management monitoring

Analyze high-risk situations

  • Map the types of conflict

  • Identify root causes

  • Assess the severity level

  • Prioritize management actions

Refine your approach as a manager

  • Choose the right level of intervention

  • Adapt your posture to the context

  • Manage your emotions in tense situations

  • Maintain a clear, reassuring framework

Develop assertive communication

  • Understand the principles of assertiveness

  • Identify your communication style

  • Express yourself with clarity and respect

  • Handle difficult conversations

Conflict management training

  • Realistic scenarios

  • Managerial role-playing exercises

  • Group and individual feedback

  • Creating a personalized action plan

Training content

Understanding conflict situations

  • Define the concept of conflict in the workplace

  • Identify the mechanisms and relational dynamics

  • Understand individual and collective challenges

  • Analyze the impact on performance

Understanding conflict situations

  • Define the concept of conflict in the workplace

  • Identify the mechanisms and relational dynamics

  • Understand individual and collective challenges

  • Analyze the impact on performance

Analyze high-risk situations

  • Map the types of conflict

  • Identify root causes

  • Assess the severity level

  • Prioritize management actions

Analyze high-risk situations

  • Map the types of conflict

  • Identify root causes

  • Assess the severity level

  • Prioritize management actions

Develop assertive communication

  • Understand the principles of assertiveness

  • Identify your communication style

  • Express yourself with clarity and respect

  • Handle difficult conversations

Develop assertive communication

  • Understand the principles of assertiveness

  • Identify your communication style

  • Express yourself with clarity and respect

  • Handle difficult conversations

Develop assertive communication

  • Understand the principles of assertiveness

  • Identify your communication style

  • Express yourself with clarity and respect

  • Handle difficult conversations

Detect weak signals

  • Identify risky behaviors

  • Identify emerging tensions

  • Observe signs of a deteriorating work climate

  • Implement active management monitoring

Detect weak signals

  • Identify risky behaviors

  • Identify emerging tensions

  • Observe signs of a deteriorating work climate

  • Implement active management monitoring

Refine your approach as a manager

  • Choose the right level of intervention

  • Adapt your posture to the context

  • Manage your emotions in tense situations

  • Maintain a clear, reassuring framework

Refine your approach as a manager

  • Choose the right level of intervention

  • Adapt your posture to the context

  • Manage your emotions in tense situations

  • Maintain a clear, reassuring framework

Conflict management training

  • Realistic scenarios

  • Managerial role-playing exercises

  • Group and individual feedback

  • Creating a personalized action plan

Conflict management training

  • Realistic scenarios

  • Managerial role-playing exercises

  • Group and individual feedback

  • Creating a personalized action plan

Conflict management training

  • Realistic scenarios

  • Managerial role-playing exercises

  • Group and individual feedback

  • Creating a personalized action plan

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After training, we measure. The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

Assessment & certification

Altival is Qualiopi-certified — Training Programs

Midway through and at the end of the training program

Assessment of skills gained through real-life scenarios and structured self-assessment

By day 30

Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant

At the end of the training

Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements

Your questions,
our answers

Who is this training for?

Is the training program suitable for new managers?

What concrete benefits can you expect after the training?

Is there support after the training?

Not a quote.
A conversation.

In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.

Response within 24 business hours

No commitment

An expert team listening to you

Request an interview

Data not shared

Request an interview

Data not shared