English (United States)
English (United States)
English (United States)
English (United States)
English (United States)

Build your customer base through acquisition and retention

Sales performance

Build your customer base through acquisition and retention

Strengthen your B2B business impact by developing both your ability to win new business and your customer retention strategy.

What our clients have observed:

20
%

lead conversion rates

15
%

customer retention rate

25
%

of qualified appointment bookings

Request an interview

Data not shared

Request an interview

Data not shared

What participants are saying
«

“A very practical training program that helped me structure my client discussions and make a greater impact from the very first meetings. Results were visible within the first few weeks.”

Banque populaire

»
«

“I’ve gained confidence in my presence and in how I make my case. The action plan we developed during the training program helped me quickly grow my client portfolio.”

FDI

»
«

“I’ve gained confidence in my presence and in how I make my case. The action plan we developed during the training program helped me quickly grow my client portfolio.”

FDI

»

Key skills
developed

Objectives

Structuring an effective business development approach

Adopt an advisory approach tailored to B2B clients

Master questioning techniques to identify needs

Develop concrete actions to build customer loyalty

Improve the quality of written and spoken communication

Duration

1 to 2 days depending on your needs

Format

In person or remote

Audiences

B2B sales staff and managers

Group

Ideally 6 to 8 participants, 10 maximum

Prerequisites

B2B Business Development

Pricing

Starting at €1,650 excl. tax per day

During training,
we train

A highly practical training program focused on real-world B2B situations, with a balanced mix of concrete insights, hands-on practice, and building an action plan you can put into action right away.

A highly practical training program focused on real-world B2B situations, with a balanced mix of concrete insights, hands-on practice, and building an action plan you can put into action right away.

Methodology

Active, results-oriented methodology

A mix of targeted insights, practical exercises, and real-life scenarios drawn from participants’ everyday experiences.

Pedagogy

Participatory and practical pedagogy

Participatory and practical pedagogy

Games, quizzes, real-world case studies, and peer exchanges help reinforce learning and make skills your own quickly.

Resources

Operational Resources

Concise support, practical tools, and an individual action plan for immediate deployment in the field.

Training content

Adopt an effective advisory approach

  • Position yourself as a partner, not a seller

  • Strengthen your credibility with clients

  • Advise without imposing

  • Tailor your message to the client profile

Retain and grow your client portfolio

  • Implement effective follow-up actions

  • Build a lasting, trust-based relationship

  • Identify growth opportunities

  • Build a personalized sales action plan

Mastering questioning and active listening

  • Understand the client’s challenges

  • Use the right questioning techniques

  • Identify explicit and implicit needs

  • Rephrase to secure understanding

Adopt an effective advisory approach

  • Position yourself as a partner, not a seller

  • Strengthen your credibility with clients

  • Advise without imposing

  • Tailor your message to the client profile

Mastering questioning and active listening

  • Understand the client’s challenges

  • Use the right questioning techniques

  • Identify explicit and implicit needs

  • Rephrase to secure understanding

Retain and grow your client portfolio

  • Implement effective follow-up actions

  • Build a lasting, trust-based relationship

  • Identify growth opportunities

  • Build a personalized sales action plan

Training content

Adopt an effective advisory approach

  • Position yourself as a partner, not a seller

  • Strengthen your credibility with clients

  • Advise without imposing

  • Tailor your message to the client profile

Adopt an effective advisory approach

  • Position yourself as a partner, not a seller

  • Strengthen your credibility with clients

  • Advise without imposing

  • Tailor your message to the client profile

Retain and grow your client portfolio

  • Implement effective follow-up actions

  • Build a lasting, trust-based relationship

  • Identify growth opportunities

  • Build a personalized sales action plan

Retain and grow your client portfolio

  • Implement effective follow-up actions

  • Build a lasting, trust-based relationship

  • Identify growth opportunities

  • Build a personalized sales action plan

Mastering questioning and active listening

  • Understand the client’s challenges

  • Use the right questioning techniques

  • Identify explicit and implicit needs

  • Rephrase to secure understanding

Mastering questioning and active listening

  • Understand the client’s challenges

  • Use the right questioning techniques

  • Identify explicit and implicit needs

  • Rephrase to secure understanding

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After the training, we measure.
The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

OUR METHOD

Three levers.

Sustainable results

Before we train, we analyze. After training, we measure. The true measure of a training program is what happens three months later.

Altival facilitator in a consulting session with a manager, an on-site exchange at the company

Consulting & Assessment

Before we begin training, we assess. Every organization is unique, and our assessment creates a training program tailored to what you’re experiencing.

Analysis of current practices

Identifying areas for improvement

Quantified and prioritized action plan

Altival in-person training session, group of colleagues in a meeting room

Tailored training

Co-designed with your teams. Led by experts who understand your industry. 80% hands-on practice, 0% generic content.

Co-design with your HR and operations teams

Exclusive, proven methods

Flexible formats: in-house, in person, remote

One-on-one support from an Altival expert, coaching in the workplace

Follow-up & Reinforcement

The true measure of a training program is what happens three months later. Altival stays with you every step of the way.

Individual and group post-training sessions

Impact measurement at 3 and 6 months

Regular check-ins with managers

Assessment & certification

Altival is Qualiopi-certified — Training Programs

Midway through and at the end of the training program

Assessment of skills gained through real-life scenarios and structured self-assessment

By day 30

Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant

At the end of the training

Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements

Your questions,
our answers

Is this training program suitable for beginners?

Can the training program be adapted to our industry?

Can managers take this training?

Are there concrete deliverables at the end of the training program?

Not a quote.
A conversation.

In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.

Response within 24 business hours

No commitment

An expert team listening to you

Request an interview

Data not shared

Request an interview

Data not shared