Customer experience
Respond effectively to negative reviews on social media
Professionalize your responses to online reviews with a structured method that protects your reputation and strengthens customer relationships.
What our clients have observed:
-30
%
review processing time
-40
%
of inappropriate or risky responses
+
25
%
client satisfaction
What participants are saying
«
A very practical training program that helped us align our responses and feel more at ease when dealing with sometimes sensitive negative feedback.
SantéVet
»
Key skills
developed
Objectives
Structuring professional, tailored responses to customer reviews
Quickly identify the issues and expectations behind feedback
Master the RESEAU method in a variety of situations
Adopt a balanced, calm approach to relationships
Improve the impact of responses on online reputation
Duration
1 to 2 days depending on your needs
Format
In person or remote
Audiences
Employees/Managers
Group
Ideally 6 to 8 participants, 10 maximum
Prerequisites
None
Pricing
From €1,700 excl. tax / day
During training,
we train
Methodology
RESEAU Method
Using the method to structure clear, appropriate, and confident responses to any type of customer feedback.
Pedagogy
Exercises grounded in your day-to-day reality, with personalized feedback to help you make real progress.
Resources
An operational toolkit
Digital memo, individual action plan, and practical resources to start taking action right away.
Assessment & certification
Altival is Qualiopi-certified — Training Programs
Midway through and at the end of the training program
Assessment of skills gained through real-life scenarios and structured self-assessment
By day 30
Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant
At the end of the training
Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements
Your questions,
our answers
What types of feedback are covered during the training?
Does the training include practice?
Is the method applicable across all sectors?
Is there follow-up after the training?
Take it further
Training to prevent and effectively manage incivility
Anticipate customer conflicts and defuse difficult situations before they escalate.
Facing incivility
Respond effectively to customer complaints in writing
Make your written responses more professional with a structured method for greater efficiency and customer satisfaction.
Claims management
Respond effectively to customer requests in writing
Improve your written responses with a structured, fast, and personalized method for greater efficiency and customer satisfaction.
Client Relationship Excellence
Not a quote.
A conversation.
In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.
Response within 24 business hours
No commitment
An expert team listening to you
