Sales performance
Sell and advise effectively over the phone
Develop a consultative, sales-oriented customer advisor approach to showcase your offers and persuade effectively by phone.
What our clients have observed:
+
25
%
call conversion rates
+
30
%
of sales of complementary services
-
20
%
of price-related deadlock situations
What participants are saying
«
A highly practical training program that helped me structure my calls and feel confident proposing more. I gained confidence when working with demanding clients.
Bosch
»
Key skills
developed
Objectives
Structure an effective sales or advisory call
Adopt a proactive, customer-value-driven approach
Make your case clearly and convincingly
Address objections and price sensitivity with confidence
Close the call by securing the next step
Duration
1 to 2 days depending on your needs
Format
In person or remote
Audiences
Customer service and remote sales advisors
Group
Ideally 6 to 8 participants, maximum 10
Prerequisites
Have experience in phone-based customer service
Pricing
Starting at €1,750 before tax / day
During training,
we train
Methodology
Practical, step-by-step methods
A mix of short learning inputs, hands-on exercises, and role-play scenarios based on real business cases.
Pedagogy
Role-playing, personalized feedback, and intensive practice to help skills stick.
Resources
Field tools and support materials
Call scripts, questioning techniques, argumentation methods, and ready-to-use quick reference sheets.
Assessment & certification
Altival is Qualiopi-certified — Training Programs
Midway through and at the end of the training program
Assessment of skills gained through real-life scenarios and structured self-assessment
By day 30
Follow-up questionnaire to measure how learning transfers to real-world situations, sent to the manager and the participant
At the end of the training
Issuance of a certificate of completion and a certificate of attendance that meet Qualiopi requirements
Your questions,
our answers
Do we work on real-world cases?
Does the training address handling price objections?
Is there any follow-up after the training?
Take it further
Defend your pricing and margins with commercial impact
Learn how to stand up for your prices without damaging client relationships, and protect your margins through assertive, structured communication.
Winning customers
Advanced Negotiation: Master Complex, High-Stakes Situations
Strengthen your impact in complex negotiations by combining strategy, presence, and relational intelligence. An immersive training program centered on your real-world cases.
Negotiation mastery
Master the fundamentals of negotiation
Build strong instincts to prepare, lead, and close your negotiations effectively. A practical training program focused on techniques and real-world scenarios.
Negotiation mastery
Not a quote.
A conversation.
In 30 minutes, we understand your challenges and shape a tailored solution together. Our clients often say it’s the most useful conversation in their selection process.
Response within 24 business hours
No commitment
An expert team listening to you
